Lost your registration code?
Please write to support@aoamedia.com enclosing your name and the order number, so that we can locate your registration code.

If you need any help on how to use our products, please read our step-by-step guides.

If you have any problems with our products:

  • Make sure you are using the most recent program version (Get it now ).
  • Please read our FAQ (Frequently Asked Questions).
AoA DVD Ripper box
Video Converter box
Audio Extractor, Converter, Sound Recording
  • If you still can't solve your problem, please contact our support team. We'll try to help you as fast as possible, usually in 1 business day.

    In your email, be sure to include the following information。
    1. Version Number.
    2. Operating System version.
    3. The error message.
    4. Purchased user please
    include your order number for prior tech support.

    Unfortunately some messages may be rejected by mail servers as spam or as ones which contain viruses. So, in this respect we would like to kindly ask you to duplicate your message with an alternative email address, if you haven't received a reply within 48 hours in order to make sure that your messages reach us.

  • All support is carried out via e-mail only. We do not have a telephone technical support service at present.

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